Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. These items include all threads (hand and embroidery), sprays and glues (unless packaging is faulty making product unusable), items that are “cut” such as elastic and interfacing. 

Additional non-returnable items:

  • Gift cards
  • Downloadable software products such as PDF patterns, editing services etc
  • Earrings due to health and safety regulations

To complete your return, we require a receipt or proof of purchase so please quote your order number when requesting the return. 

Please do not send your purchase back to the manufacturer. We will take care of the paperwork involved with them.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If everything is all good then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: PO Box 399 Gosford, NSW 2250 or drop off if local to NSW Central Coast. Items can only be exchanged if a replacement item is available at the time of contact and able to be sourced from a distributor if not in current stock at FF HQ>

Shipping returns

To return your product, you should mail your product to: Frankenstein’s Fabrics PO Box 399 Gosford NSW 2250.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Local drop off is welcome if you are located on the NSW Central Coast. 

Need help?

Contact us at for questions related to refunds and returns.